Privacy policy

1. Introduction

This website is operated by Direct Life & Pension Services Ltd.  We maintain this website ('our website') for our customers ('you').

We are committed to protecting the privacy of visitors to our website. This Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.

By visiting our website you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the terms and conditions

2. Information We Collect

2.1 Personal Information
If you decide to apply on-line for a product or service or for a quote on a product or service offered by us, you may be asked to provide personal contact details (such as your name, postal address and e-mail address), financial information (for example, bank account or credit card details) and demographic/profile information (for instance, your postcode, age and income level).

Your personal information may be held by us on computer or manual files and will be used for administration purposes (including carrying out customer surveys, claims handling and fraud prevention) as well as for the provision of insurance cover.

Insurers share information with each other through a 'register of claims' in order to prevent fraudulent claims. If you make a claim, any information you supply to us will be put on a register. The details of the participants in the scheme and the name and address of the scheme operator are available on request by contacting our Data Protection Officer at the address provided in paragraph 2.4. below.

2.2 Cookies and Tracking Pixels

What are cookies and tracking pixels?

Cookies are small pieces of information stored on your hard drive. They recognise when you use your computer to access our website. Cookies are commonly used on the Internet and do not harm your computer system.

Tracking Pixels (also known as web beacons or, action tags) collect and store information about your visits to our website such as page visits, the duration of the visit and the specific advertisements or link(s) that you clicked on to visit our website.

How we use cookies and tracking pixels?

Our website may use cookies to gather information about your visit to our website. We use this electronically stored information to monitor and analyse how our website is used.

We also use cookies to evaluate our website and to track advertising campaigns from banner ads and through third party advertising services.

We may hire companies, such as third party advertising service providers, to track and report on advertising and marketing campaigns to and from our website and third party sites. We permit some of these companies to use cookies, tracking pixels and other related technology. The companies we use may not use these cookies for their own purposes or to share the information. The anonymous user activity is reported to us in aggregate and we use the information to understand, for example, the effectiveness of our advertising and marketing campaigns.

The cookies or tracking pixels used on this website do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you

2.3 Our Obligation to You

We will exercise reasonable care in maintaining our website, use reasonable efforts to make our website available to you at all times and take the steps set out in our Privacy Policy to endeavour to secure any personal data you give us.

2.4 Marketing

Your contact information may also be used to contact you by post, phone or email, with information on other products and services provided by us or other carefully selected companies.

If you do not wish to receive promotional or marketing information from us or other carefully selected companies you can contact us by writing to:

The Data Protection Officer
Direct Life & Pension Services Ltd
Metro House
Northgate
Chichester
West Sussex
PO19 1BE
United Kingdom

2.5 Modification of and Access to Data

You can change and modify any information about you that we hold by contacting us at the addresses in paragraph

2.4 above. A Copy of all information we hold about you can be obtained by contacting us and requesting it. You will be charged a fee of £10 to cover our administrative costs in providing you with the information.

3. Security

We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control.

4. External Links

We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty (express or implied) for the information provided within them.

5. Contacting Us

If you have any queries about this website we can be contacted by:
* Telephone: +44 (0) 243 817900
* E-mail: info@directlife.co.uk
 
Accessibility

If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. If you discover a part of our web site that has been difficult to use, please let us know.